This policy explains how COOLANE LLC ships orders.
1. Where we ship
We currently ship to addresses within the United States.
2. Processing time
Orders are usually packed and shipped within 1–3 business days after we confirm them.
3. Delivery time
Standard delivery usually takes 3–7 business days after shipping. Delivery times are estimates and can be affected by the carrier.
4. Shipping costs
Shipping costs are shown or confirmed before you pay.
5. Tracking
When tracking is available, we send the tracking number once your order ships.
6. Damaged or lost parcels
If your order arrives damaged or does not arrive, contact us within 7 days of the expected delivery date and we will help resolve it.
Contact
Questions about this policy can be sent through our Contact page.